1. How do I place an order?

Placing an order is simple! Just browse our store, add your desired items to the cart, proceed to checkout, and complete the payment. You will receive a confirmation email after your order is placed.

2. What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, American Express) and PayPal.

3. How long does shipping take?

  • Order processing time: 1-2 (Mon To Fri) business days.
  • Estimated delivery time: 3-5 business days, depending on the shipping location.
  • You will receive a tracking number once your order is shipped.

4. Do you offer international shipping?

Currently, we only ship within the United States.

5. How can I track my order?

Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to check your order status on our website or the courier’s tracking portal.

6. What is your return and refund policy?

  • We accept returns within 14 days of delivery.
  • Items must be unused, in their original packaging, and in resealable condition.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Refunds are processed within 3 business days after we receive the returned item.

7. Can I cancel or modify my order after placing it?

  • Orders can be canceled or modified within 12 hours of placing the order.
  • Once shipped, orders cannot be canceled.

8. What if I receive a damaged or incorrect item?

We sincerely apologize for any inconvenience. Please contact our support team at [email protected] with your order details and photos of the damaged/incorrect item, and we will resolve the issue promptly.

9. Do you offer exchanges?

Yes, we offer exchanges for defective or incorrect items. Please contact us within 14 days of receiving your order.

10. How can I contact customer support?

You can reach our support team via:

Business Name: Dtruth

Support Email: [email protected]

Phone Number: +1 (210) 654-9654

Business Days: Mon-Fri: 9 AM to 6 PM EST

Business Address: 24250 US-281, San Antonio, TX 78258 United States